We've used your Cold and Flu Tincture and your Quiet Cough Tincture every winter. The boys rarely get sick, sometimes they even skip a year, but when they do I know that if I have your product on hand we will be well before morning! We always have your product on hand! The Quiet Cough is simply magical - it has helped me put the boys to sleep and catch some uninterrupted sleep myself. So very grateful for you! DG
DISCLAIMER Please Read
The herbs, herbal remedies and product claims listed within this website or any of Herb Lore's informational materials have not been evaluated by and are not approved by the FDA. The actions listed of each herb or herbal product are descriptions of their traditional uses and are for informational use only.
As everyone's body is different, herbs and products made from herbs may have varying effects upon each individual using them. Herbs and products made from herbs are not guaranteed to work or to work the same for everyone.
Herb Lore's products and services, including Pam Caldwell's services, are not meant to diagnose, prescribe, treat or cure disease or any other health issue, nor are they meant to replace or deny any advice from any other medical professional or doctor.
Herb Lore (or any agencies carrying or selling Herb Lore products) will not be held responsible for any reactions, adverse effects, or misuse of its products or advice, as they are merely suggestions that the client chooses to use or not to use of his or her own free will.
By paying money and purchasing Herb Lore products, whether directly from Herb Lore or from any of their retailers or affiliates, the customer has agreed to and understands the above information.
LOST. DAMAGED. STOLEN PACKAGES
Please note that once your package leaves our facility, it is no longer under the control of Herb Lore, and is in the hands of the shipper, therefore Herb Lore cannot replace or issue refunds for any packages that are lost, damaged, stolen, abandoned, misrouted or are undeliverable, or that are confiscated by Customs on international orders.
Herb Lore will happily issue a credit or refund for any unopened and unused product purchased from Herb Lore that is in re-sellable condition (meaning product bottle, label, tamper evident seal all in good condition and intact).
Herb Lore will not accept returns or give refunds for product purchased from any of our retailers. You must make your return to the retailer that you purchased the product from.
Returns must be made within 30 days of purchase from Herb Lore.
Please notify the office of your return by email at firstname.lastname@example.org
After notifying Herb Lore, please return the item(s) in question to:
If by USPS Mail:
P.O. Box 1998
Nevada City, CA 95959
if by UPS or FedEx:
13281 Grass Valley Avenue
Grass Valley, CA 95945
Upon receipt of the unopened, unused and re-sellable product by Herb Lore, you may choose to either receive a credit to be kept on file toward future purchases, or we will be glad to refund the cost of the product by issuing a refund check. Important: Please put a note inside the box reminding us about the return, the reason why, and whether you'd like the credit to use towards a future purchase or a refund check.
- Herb Lore will refund the cost of product(s) plus any applicable taxes only, but not shipping charges if the product has already been shipped.
- Return shipping charges are the responsibility of the purchaser.
- We are not able to refund a credit card as we are not given any of your credit card information by our website's credit card processor, to ensure your privacy and security.
- We can issue refund checks for products totaling $100 or less. Anything over this will be credited back by a credit coupon to be used towards a future purchase.
- Credit coupons can be issued immediately, but please allow 30 days from the date you return the product for a refund check to be issued.
We have taken important steps to ensure that your personal and payment information is secure and that your privacy is respected.
Herb Lore will never sell, trade, distribute or share customer information, such name, e-mail address, phone number, mailing address or any part of our customer's information.
Here's what we do with the information you provide:
DOMAIN NAMES OF VISITORS TO HERBLORE.COM
We track what pages are being accessed by our visitors in order to determine what information we are providing is helpful and what is not. With this information, we can adjust our website to better serve our clients.
E-MAIL ADDRESSES OF CUSTOMERS
We use your e-mail address to contact you about your order and to notify you about special sales, promotions or classes that may be of interest to you. You always have the choice to opt-out of these notifications at any time by clicking the Unsubscribe link near the bottom of the newsletter or by emailing Herb Lore via our contact form.
MAILING ADDRESSES AND PHONE NUMBERS
We use your mailing address to fulfill orders and your email or phone number only if there is a problem with your order. Occasionally we may send a special announcement to your address. You always have the choice to opt-out of mailings to your mailing address by contacting us.
CREDIT CARD INFORMATION
The credit card information you provide when ordering is used to bill you for the products you order from Herb Lore. Your credit card information is encrypted with the latest SSL technology. Upon placement of your order, the credit card processing company checks the information you give against information they have on file for you, along with many other fraud checks to ensure your credit card security. An email will then be immediately sent to you outlining your order and the amount your card has been charged. Herb Lore is not given any of your credit card information, including the number or even what type of card was used, when being notified of your order details. The credit card information is kept private and secure with our credit card processing company.