DISCLAIMER – Please Read
– The herbs, herbal remedies and product claims listed within this website or any of Herb Lore’s informational materials have not been evaluated by and are not approved by the FDA. The actions listed of each herb or herbal product are descriptions of their traditional uses and are for informational use only.
– As everyone’s body is different, herbs and products made from herbs may have varying effects upon each individual using them. Herbs and products made from herbs are not guaranteed to work or to work the same for everyone.
– Herb Lore’s products and services, including Pam Caldwell’s services or any Herb Lore associate’s services, are not meant to diagnose, prescribe, treat or cure disease or any other health issue, nor are they meant to replace or deny any advice from any other medical professional or doctor.
– Herb Lore (or any agencies carrying or selling Herb Lore products) will not be held responsible for any reactions, adverse effects, or misuse of its products or advice, as they are merely suggestions that the client chooses to use or not to use of his or her own free will.
– By paying money and purchasing Herb Lore products, whether directly from Herb Lore or from any of their retailers or affiliates, the customer has agreed to and understands the above information.
SHARING OF MEMBERSHIP ACCOUNTS
- Sharing of any kind of membership accounts, including All-Access Memberships, Birthworker Professional, Birthworker Student and Military/Veteran accounts is strictly forbidden
- Anyone sharing their account without first getting the permission of Herb Lore LLC will have their membership immediately terminated, without refund.
LOST, DAMAGED, OR STOLEN PACKAGES
– Please note that once your package leaves our facility, it is no longer under the control of Herb Lore, and we have no knowledge about it. It is in the hands of the shipper at that point, therefore Herb Lore cannot replace or issue refunds for any packages that are lost, damaged, stolen, abandoned, misrouted or are undeliverable, or that are confiscated by Customs on international orders.
You may track your package with the tracking number located on your shipping notification email and either call the shipper or to go their website to track the package for information.
– There is a 30 day period from the date of your order within which you must notify Herb Lore of any damaged product or lost packages. Beyond this 30-day period, Herb Lore cannot consider any exceptions to the policy stated above.
RETURNS
Herb Lore will happily issue a credit or refund for any unopened and unused product purchased from Herb Lore that is in re-sellable condition (meaning product bottle, label, tamper evident seal all in good condition and intact).
Herb Lore will not accept returns, give refunds or exchanges for product purchased from any of our retailers. You must make your return to the retailer that you purchased the product from.
Returns must be made within 30 days of purchase from Herb Lore.
Please notify the office of your return by email at herbinfo@herblore.com
After notifying Herb Lore, please return the item(s) in question to:
If by USPS Mail:
Herb Lore
P.O. Box 1998
Nevada City, CA 95959
if by UPS or FedEx:
Herb Lore
13281 Grass Valley Avenue
Grass Valley, CA 95945
Upon receipt of the unopened, unused and re-sellable product by Herb Lore, you may choose to either receive a credit to be kept on file toward future purchases, to exchange the product for something else, or we will be glad to refund the cost of the product by issuing a refund check.
Important: Please put a note inside the box reminding us about the return, the reason why you’re returning the product, and whether you’d like the credit coupon to use towards a future purchase, a refund check, or if you’d like to exchange the product for other items.
If it’s an exchange or requesting a replacement, be sure to note any product sizes and whether you’d like regular or non-alcohol for any tinctures. If there is a cost difference, we will notify you by email.
IF THERE IS NO NOTE REGARDING PREFERENCES INCLUDED IN THE BOX, A STORE CREDIT COUPON WILL BE ISSUED.
- Herb Lore will refund the cost of product(s) plus any applicable taxes only, but not shipping charges if the product has already been shipped.
- Return shipping charges are the responsibility of the purchaser.
- We are not able to refund a credit card as we are not given any of your credit card information by our website’s credit card processor, to ensure your privacy and security.
- We can issue refund checks for products totaling $100 or less. Anything over this will be credited back by a credit coupon to be used towards a future purchase.
- Credit coupons can be issued immediately, but please allow 30 days from the date you return the product for a refund check to be issued.
- Exchanges will happen once the original product is returned and received by us. If the reason for the exchange is Herb Lore’s mistake, we will pay for shipping of the replacement product. If the need for replacement is a mistake of the person who placed the order, we will need to collect shipping charges for the replacement products from the customer. We will notify you by email what these charges will be.
CANCELLED ORDERS
If we are notified of the cancellation on the same day that the order was placed, we may be able to cancel the payment before it goes through overnight processing by the bank. This must be done prior to 5pm PST the day the order was placed in order to catch it and void it in time.
If we are notified after the payment closing time and after the order has been shipped, we will gladly provide a credit for a future purchase or refund check (as described above).
Shipping charges will also be included in your credit or refund check if the order is cancelled prior to shipping.
If the product has already been shipped to you, it would then be considered a return and shipping charges would not be credited.
Notify the office at herborders@herblore.com to request an order cancellation.
Please keep in mind that we do try to ship orders on the same business day that they’re received if placed before the order cut-off time, so notifying us as quickly as possible will ensure an easy cancellation and full amount towards your credit or refund check – or if you’d like to change your order, add to your order or substitute a different product instead. In your email, please let us know which option you’d like.
PRIVACY
We have taken important steps to ensure that your personal and payment information is secure and that your privacy is respected.
Herb Lore will never sell, trade, distribute or share customer information, such name, e-mail address, phone number, mailing address or any part of our customer’s information.
Here’s what we do with the information you provide:
VISITORS TO HERBLORE.COM
We use your IP address to help identify you and your shopping cart when ordering from Herb Lore on-line. Herblore.com also uses cookies to keep track of what’s placed in the shopping cart and verify your login status.
VISITED PAGES
We track what pages are being accessed by our visitors in order to determine what information we are providing is helpful and what is not. With this information, we can adjust our website to better serve our clients.
E-MAIL ADDRESSES OF CUSTOMERS
We use your e-mail address to contact you about your order and to notify you about special sales, promotions or classes that may be of interest to you.
Your email address will be automatically collected when you place an order at Herb Lore.
If you do not want to be on our mailing list, there is an Unsubscribe button on every newsletter that we send.
MAILING ADDRESSES AND PHONE NUMBERS
We use your mailing address to fulfill orders and your email or phone number only if there is a problem with your order. Occasionally we may send a special announcement to your address. You always have the choice to opt-out of mailings to your email address by clicking Unsubscribe.
CREDIT CARD INFORMATION
The credit card information you provide when ordering is used to bill you for the products you order from Herb Lore. Your credit card information is encrypted with the latest SSL technology. Upon placement of your order, the credit card processing company checks the information you give against information they have on file for you, along with many other fraud checks to ensure your credit card security. An email will then be immediately sent to you outlining your order and the amount your card has been charged.
Herb Lore is not given any of your credit card information, including the number or even what type of card was used, when being notified of your order details. The credit card information is kept private and secure with our credit card processing company.